Refund and Return Policy for Pacetopix

Effective Date: February 21, 2025

At Pacetopix, we are committed to ensuring that you are completely satisfied with your purchase. We understand that sometimes things don’t work out as planned, and we want to make the return and refund process as smooth and easy as possible. This Refund and Return Policy explains how we handle returns and refunds, including the conditions and procedures for returning items purchased from Pacetopix.

Please read this policy carefully to understand your rights and responsibilities when making a return or requesting a refund.

1. Returns Eligibility

We offer returns on most items purchased from Pacetopix. However, for a return to be eligible, the following conditions must be met:

  • The product must be unused, unworn, and in its original condition, including all packaging, tags, and labels.
  • The item must be returned within 30 days from the date of delivery.
  • The product must not be a final sale item or a non-returnable item, such as opened or used shoes, or products specifically marked as “non-returnable.”

Non-returnable items include:

  • Opened or used shoes
  • Sale or clearance items marked as “final sale”
  • Gift cards or digital products
  • Custom or personalized products

If you are unsure whether your item qualifies for a return, please contact our customer service team for clarification.

2. How to Return an Item

Returning an item is simple and straightforward. To start a return, follow these steps:

  1. Contact our customer support: Email us at info@pacetopix.xyz or call 239-369-7079 within 30 days of receiving your order. Include your order number and the reason for the return.
  2. Return Authorization: Once we review your return request, we will send you a return authorization along with detailed instructions for returning the item.
  3. Pack the Item: Carefully pack the item in its original packaging with all original tags, labels, and accessories. We recommend using a trackable shipping service to ensure the item is safely returned to us.
  4. Return the Item: Send the product back to the return address provided by our customer support team. Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., receiving the wrong or defective product).

Please note that the item must be returned within the 30-day return window, and we cannot accept returns for products that have been worn, damaged, or altered in any way.

3. Refund Process

Once we receive and inspect your returned item, we will process your refund. Refunds are issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.

Refunds will include the cost of the returned item minus any return shipping fees, if applicable. Shipping fees from the original order are non-refundable unless the return is due to an error on our part (e.g., sending the wrong or damaged item).

4. Exchanges

At Pacetopix, we currently do not offer direct exchanges. If you would like to exchange an item for a different style, size, or color, you will need to return the original item for a refund and place a new order for the replacement item.

For assistance with finding the right size or style, our customer support team is available to help.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately for assistance. We apologize for any inconvenience and will take prompt action to resolve the issue.

To report a damaged or defective item:

  1. Contact our customer service team as soon as possible at info@pacetopix.xyz or 239-369-7079.
  2. Provide photos of the damaged or defective item and its packaging to help us assess the issue.
  3. We will issue a return authorization and provide a prepaid shipping label for the return.

Once we receive the damaged item, we will either send a replacement or issue a full refund, depending on your preference and product availability.

6. Order Cancellations

If you need to cancel your order, please contact us as soon as possible. We strive to process orders quickly, but cancellations can only be made if the order has not yet been processed or shipped. Once an order has been shipped, it cannot be canceled, and you will need to follow our return policy if you wish to return the item.

7. Return Shipping Costs

Customers are generally responsible for the return shipping costs, except in cases where the return is due to a mistake on our part (e.g., receiving the wrong or defective item). If the return is due to our error, we will cover the return shipping costs and provide a prepaid return label.

For returns that are not due to an error on our part, customers are responsible for paying the return shipping charges. We recommend using a trackable shipping method to ensure that your returned item reaches us safely.

8. Gift Returns

If you received an item from Pacetopix as a gift and wish to return it, we will offer store credit for the value of the returned item. To initiate a return for a gift, please contact our customer service team, and we will assist you with the process.

9. Shipping Insurance

We highly recommend purchasing shipping insurance for your return to protect against loss or damage during transit. While Pacetopix takes great care in processing returns, we cannot be responsible for lost or damaged items during return shipping if you did not purchase shipping insurance.

10. Customer Support

If you have any questions or need assistance with a return or refund, our customer support team is here to help. We are committed to providing excellent customer service and ensuring that your shopping experience is positive.

To contact us for returns or any other inquiries, please use the following details:

Pacetopix
3877 Sunburst Drive
Lehigh Acres, Florida
Phone: 239-369-7079
Email: info@pacetopix.xyz
Website: www.pacetopix.xyz

11. Changes to This Refund and Return Policy

Pacetopix reserves the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page, with the “Effective Date” updated accordingly. We encourage you to review this policy periodically to stay informed about any changes.

Thank you for choosing Pacetopix. We are dedicated to providing you with the best quality products and exceptional customer service. If you have any questions or concerns, please don’t hesitate to contact us.